Welcome to TEMPUR®

This document sets out the terms and exclusions of the TEMPUR® Guarantee for new TEMPUR® products sold to consumers worldwide (excluding the USA and Canada).

Thank you and congratulations on choosing TEMPUR®. You have joined our growing number of owners worldwide, who enjoy the amazing comfort and pressure-relieving benefits of TEMPUR®. Nothing feels, supports or adapts to your body like our TEMPUR® foam Material.

Our TEMPUR® product care guide includes everything you need to know about caring for and getting the best out of your TEMPUR® product. For product specific information please visit warranty.tempur.com.

The TEMPUR® Warranty lasts for the period displayed on or inside the packaging of the relevant product or as stated below, starting from the date of purchase (except where the product is an ex-display or demonstration model in which case the warranty starts from the date of manufacture).

The warranty period is generally as set out in the warranty table, but the Manufacturer advises that you should check the warranty terms for the country in which you originally purchased your product as there may be a different warranty period applicable. For this, please visit warranty.tempur.com.

Foam cores

Product Product Warranty What's covered?
All TEMPUR® mattresses, unless stated otherwise below
TEMPUR® toppers for North and Promise bed systems
All TEMPUR® Toppers unless stated otherwise below
10 years Material defects due to faulty workmanship or materials, or changes which cause a visible indentation more than 2cm in the TEMPUR® material
TEMPUR® Original (15, 19, 20, 21, 25, Deluxe 17 (only when velour cover), Deluxe 22, Deluxe 27, Breeze 22, Breeze 27)
TEMPUR® Cloud (19,21,25, Breeze 22, Breeze 27)
TEMPUR® Sensation (19,21,25, Deluxe 22, Deluxe 27, Breeze 22, Breeze 27
TEMPUR® Topper 7
TEMPUR® Experience Mattress
TEMPUR Relaxation Mattress
15 years limited warranty * (see note below table) Material defects due to faulty workmanship or materials, or changes which cause a visible indentation more than 2cm in the TEMPUR® material.
TEMPUR® Topper 5
TEMPUR® Futon All Seasons™
TEMPUR® Futon Deluxe (7cm)
All TEMPUR® Pro Futons unless states otherwise below
5 years Material defects due to faulty workmanship or materials, or changes which cause a visible indentation more than 2cm in the TEMPUR® material.
TEMPUR® Topper Deluxe 3.5
TEMPUR® Topper 3.5
3 years Material defects due to faulty workmanship or materials, or changes which cause a visible indentation more than 2cm in the TEMPUR® material.
TEMPUR® Futon Basic (6cm)
TEMPUR® Futon Simple (6cm)
2 years Material defects due to faulty workmanship or materials, or changes which cause a visible indentation more than 2cm in the TEMPUR® material.
All moulded TEMPUR® Pillows, Cushions, Wedges, and other TEMPUR®
support products for sitting and lying
3 years Material defects due to faulty workmanship or materials, or changes which cause a visible indentation more than 2cm in the TEMPUR® material.
All TEMPUR® Pillows filled with TEMPUR® Material granulates:
- Traditional Pillows
- Comfort Pillows
- Ombracio Pillow
- Long Hug Pillow
- Down Luxe Pillow
- PRIMA Pillow
- ONE Hug Pillow
- EASE Hug Pillow
3 years Material defects due to faulty workmanship or materials.
TEMPUR® Bicycle Pad
TEMPUR® Sleep Mask
2 years Material defects due to faulty workmanship or materials.

Covers

Product Product Warranty What's covered?
Covers for ALL products, unless stated otherwise below 2 years Material defects due to faulty workmanship or materials.
Cover for TEMPUR® Futon Simple 1 year Material defects due to faulty workmanship or materials.
Down Cover for TEMPUR® Down Luxe Pillow 3 year Material defects due to faulty workmanship or materials.

* Limited Warranty - If you make a valid claim after 5 years from the date of purchase, the Manufacturer will provide you with an equivalent mattress subject to you paying a percentage of the price of the replacement mattress**, see percentage table below: In addition, some countries may offer a 10 year warranty for these products so please check your local TEMPUR® store or website for details.

Years 0 - 5 – Pay nothing
Year 6 - Pay 10% of the current RRP Year 11 - Pay 60% of the current RRP
Year 7 - Pay 20% of the current RRP Year 12 - Pay 70% of the current RRP
Year 8 - Pay 30% of the current RRP Year 13 - Pay 80% of the current RRP
Year 9 - Pay 40% of the current RRP Year 14 - Pay 90% of the current RRP
Year 10 - Pay 50% of the current RRP Year 15 - Pay 95% of the current RRP

** The price of the replacement mattress will be subject to the price published in the Manufacturer’s RRP pricelist in force in the country at the time, when the claim is made.

HOW DO I LOOK AFTER MY TEMPUR® PRODUCTS?

So you know what to expect when your TEMPUR® product first arrives, and to help you look after it in years to come, here's a summary of hints and tips to get you started.

  • During delivery
  • New product smell
  • About the TEMPUR® Material
  • Getting used to TEMPUR®
  • The break-in period
  • Hot water bottle and electric blankets
  • Moving house and storage
  • General maintenance
  • Product safety
  • Useful guides and links

During shipping, the textile covers of larger items such as mattresses may move from their original position. Once you have your mattress unpacked and on your bed base, allow some time for the TEMPUR® Material to warm up in the ambient air temperature. Then you can simply straighten and smooth the cover back into position by hand.

DURING YOUR DELIVERY OF YOUR MATTRESS

If you have purchased a compressed TEMPUR® EASE mattress OR a TEMPUR® mattress topper IMPORTANT: Compressed TEMPUR® EASE mattresses must be unpacked no later than 6 months after the productions date. Upon arrival of your TEMPUR® EASE mattress, check the production date on the box and make sure to unpack it within the required unpacking period.

You can use your TEMPUR® EASE mattress straight away after unpackaging. It can take up to 72 hours (3 days) before your TEMPUR® EASE mattress has regained its original shape and height.

Mattress toppers that are rolled up in the packaging will take some time to regain their original shape after unpacking. You can use your mattress topper straight away after unpackaging.

Creases in the covers are to be expected and will disappear as the mattress/mattress topper regains its original shape. In some case you may need to wash the cover to remove creases.

  • Always follow the washing instructions on the label placed inside the mattress cover.

WHAT IS THAT ‘NEW PRODUCT’ SMELL?

Once they have unpacked their new product, some people notice a slight odour to their new mattress. This is completely harmless and will disappear within 4-6 weeks. Allowing the product to air or 'breathe', preferably uncovered in a well ventilated area before and after use, may speed this up. Following the steps recommended in the ‘break-in period’ section will also help.

ABOUT THE TEMPUR® Material

The TEMPUR® Material is a pressure-relieving surface, engineered with a viscoelastic open cell structure that absorbs and evenly distributes the weight of your body for maximised comfort. The temperature-sensitive properties soften, compress and conform to the unique shape and weight of your body at average room temperature for personalised support. The high density of the TEMPUR® Material ensures maximum dimensional stability and comfort. The TEMPUR® Material reacts to the thermal impact of the body. The viscoelasticity in the foam material ensures your TEMPUR® returns to its original shape after compression, with a certain built in delay. This delay varies with different temperatures. You can expect a firmer feel in cooler conditions of 18°C or less, whereas at higher temperatures the softer your TEMPUR® will feel.

GETTING USED TO THE FEEL OF YOUR NEW MATTRESS OR PILLOW

If your previous mattress or pillow used more traditional methods of support such as springs, feathers and/or fibre, it is likely your TEMPUR® products will initially feel different.Our high level of support sometimes means your body needs to adjust to the change.Just give yourself and your mattress and/or pillow time, and within a few weeks you will be enjoying the amazing comfort, support and pressure-relieving properties that a good night’s sleep brings.

HOW LONG DOES IT TAKE TO 'BREAK-IN' A MATTRESS OR PILLOW?

TEMPUR® Mattresses: the more time you spend on or in bed, reading or watching TV, the better! The extra movement will help the cells in the TEMPUR® Material to fully open (some may have remained closed after manufacture). As they open the cells 'breathe' and respond more rapidly to weight and temperature, but they will always return to their original shape. To the user it may feel like the mattress is getting softer, but in fact there is no change to the pressure relieving properties of your product. It is more likely your body is more ‘in tune’ with your bed.

No need to flip: advances in TEMPUR® technology have resulted in keeping maintenance to a minimum. Each mattress model has a build-up of multiple layers, so you sleep on the top side only. To prolong the life of our products, from time to time you can rotate your mattress head to foot.

If you share a bed occasionally rotating your mattress head to foot may help to maintain even comfort and support for both users, as well as prolong the life of your product. You may find this tip useful especially as everyone's individual body shape is unique.

TEMPUR® Pillows:

  • During the first 2-3 weeks of ownership, it can help to use your pillow as a cushion during the day to improve the support and pressure-relief it is designed to deliver when you are sleeping.
  • Shake and massage the pillow to get the filling evenly back in place after use (for pillows filled with TEMPUR® foam material granulates).
  • EASE pillows packed in shrink-wrap must be allowed some time to regain its shape after unpacking.

If you have chosen a loose filled traditional or rectangular shaped pillow we advise you to shake and plump these items regularly. This will prevent the TEMPUR® particles from sticking together and creating uncomfortable dips in your pillow.

CAN I USE A HOT WATER BOTTLE OR ELECTRIC BLANKET?

Please note: TEMPUR® would not recommend using an electric blanket with a TEMPUR® mattress as the mattress works best in response to the natural body heat of the user. You may not experience optimum support if an electric blanket is used, as potentially it could cause irreversible damage to the pressure relieving properties of your mattress. If, however you still wish to have extra warmth, we would suggest an over electric blanket rather an under blanket. Please ensure it is not more than 10 years old and in proper working order.

For the same reasons above, TEMPUR® also do not recommend use of a hot water bottle with your mattress. If you still feel the need to use one, should this item develop a leak which wets, stains or damages your mattress we must advise you it will invalidate your manufacturer's guarantee.

MOVING HOUSE, TRANSPORTATION, STORAGE AND DISPOSAL

Unless otherwise stated TEMPUR® products should NOT be bent or pressed out of their original shape as there is a high risk of the TEMPUR® Material being damaged and all the properties and benefits it brings being lost.

The following applies when transporting, moving or storing TEMPUR® products:

  • Due to the nature of the foam material in TEMPUR® products it can become slightly compressed during transportation or storage. This is - expected, the product will return to its normal size after a short time in room temperature.
  • TEMPUR® toppers may be stored rolled up or laid out flat. Do not unroll a TEMPUR® topper when it is cold as there is a risk of the material tearing or cracking. Allow the topper to adjust or warm up to room temperature first before unrolling.
  • TEMPUR® pillows should be stored and transported in their original shape. The only exception is the TEMPUR® Original Travel Pillow which may be transported rolled up in the bag supplied. (The bag should only be used when travelling to avoid permanent distortion of the pillow.)
  • TEMPUR® mattresses must be stored flat, ideally in their original packaging.
  • TEMPUR® products should be stored in a dry environment (maximum 65% relative humidity).
  • For disposal of your used product please refer to the local authority within your country/region of residence for advice and guidance.

CLEANING AND MAINTENANCE FOR TEMPUR® PRODUCTS

  • Most textile covers can be removed and washed. Please follow the specific cleaning instruction for your product on the product label located inside the textile cover.
  • Special textile covers which contain TEMPUR® foam material that cannot be washed or dry- cleaned, can easily be removed for airing and brushing.
  • We do not recommend using a vacuum cleaner on textile covers as it may damage the cover.

Textile covers quilted with TEMPUR® washable material: (Not available in UK. Always check the product label inside the textile cover to see if your cover can be washed.)

  • Can be washed and tumble-dried, line dried/flat dried. Check the product label inside the textile cover to see if your cover can be washed.
  • IMPORTANT: The TEMPUR® washable material is heavy when wet, please follow the below instructions carefully:
Cover width (cm) Washing machine/tumble dryer capacity
Up to 95 cm 6 kg
Up to 105 cm 7 kg
Up to 120 cm 8 kg
Over 120 cm must be washed at professional laundry facility
  • IMPORTANT: Covers must be completely dry before use or storage. Tip: Weigh the cover before washing. Dry the cover until it has the same weight as before wash. Then you know that the cover is completely dry.

TEMPUR® Down Luxe Pillow: IMPORTANT:

  • Remove foam bag with TEMPUR® foam material granulate before washing the down cover.
  • Use enzyme free laundry detergent for the down cover and tumble dry with a couple of dryer balls (or clean tennis balls) to avoids down clumping and to ensure the down dries evenly.
  • Do not use fabric softener on the down cover.
  • The down cover must be completely dry before use or storage.
  • Tip: Weigh the Down Luxe Pillow cover (without the foam bag) before washing. Tumble-dry the cover after wash until the cover has the same weight as before wash. Then you know that the down cover is completely dry.

IMPORTANT:

  • Do not wash the TEMPUR® foam material. Exempt from this is the TEMPUR® EasyClean Pillow and the TEMPUR® PureClean Pillow which can be washed (follow the specific cleaning instructions on the product label inside the textile cover).
  • Exempt from this is also the textile covers with TEMPUR® washable material - follow the specific cleaning instructions on the product label and in this instruction.
  • Do not steam-clean or dry-clean the TEMPUR® foam material.

IMPORTANT:

  • The TEMPUR® products must be regularly ventilated to remove moisture.

Caution: After washing the textile cover please ensure mattress textile cover is replaced according to the orientation printed on the side of the mattress foam core. The TEMPUR® foam material that provides maximized comfort and pressure relief is only on the top-side of the core.

Caution: After washing the textile covers of seating products or cushions with layers of foam please be aware of the orientation of the foam core when products is being re-assembled. The TEMPUR® foam material that provides maximized comfort and pressure relief is only on the top-side of the core.


TEMPUR® APPROVED SUPPLIERS Product Warranty What's covered?
ALL TEMPUR® Bed Bases, Bed Frames & Headboards unless stated otherwise below

ALL Bed System Items – remote control units, massage units and bed motors
2 years Material defects due to faulty workmanship or materials.
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TEMPUR® GUARANTEE COLLECTION (excluding USA and Canada)

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TEMPUR® ARC™ BED COLLECTION (excluding USA and Canada)

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