登記產品保用 Register your product

一般保用範圍 General Guarantee Conditions:

  • 只有在按照產品隨附的說明書指示,正確地使用和處理Tempur產品,保用方為有效。請保留上述說明書。
    The guarantee is valid only if the Tempur Product is used and handled correctly as per the instructions enclosed with your product. Please make sure you retain them.
  • 保用並不適用於床墊,枕頭和小型配件在硬度/柔軟度,或不影響減壓性能情況下的正常變化。
    The guarantee relating to mattresses, pillows and small products does not cover normal changes in hardness/softness or properties which do not affect the pressure relieving properties.
  • 保用適用於Tempur材料因物理缺陷及變異,導致超過2cm的可見永久壓痕。 (不適用於內含鬆散物料的枕頭。)
    The guarantee covers physical defects and changes which cause a visible, permanent indentation, more than 2cm, in the Tempur material. (This does not apply to loose filled pillows.)
  • 如有投訴,應向閣下購買產品時的授權銷售商提出。
    Complaints should be made to the authorised stockist from whom the product was bought.
  • 閣下提出保用範圍索賠時,必須出示正本發票或銷售收據以作憑證。
    To make a claim under the guarantee you must present the original invoice or sales receipt as evidence of your purchase.

不適用範圍 The guarantee does not apply:

  • 未遵循TEMPUR關於清潔和維護產品的說明指示下,或由於保護不當或不小心使用所導致的產品損壞。
    If the TEMPUR instructions for using, cleaning and maintaining the product have not been followed., or if the product has otherwise been damaged as a result of poor maintenance, or careless use.

  • 產品被彎折、擠壓或長時間暴露在低溫之下,導致用料撕裂或永久變形。
    If the product has been bent, squeezed etc in cold temperatures or for a period of time causing the material to tear or be permanently deformed.
  • 產品遭弄濕或浸泡以致功效永久受損。
    If the TEMPUR Product has been wet or soaked. The TEMPUR Material absorbs fluids and is difficult to dry, which reduces the functionality permanently.
  • 產品非常髒污及/或處於其他不衛生狀態。
    If the product is very soiled or unhygienic.
  • 未得TEMPUR許可下,經過改裝或修理的產品。
    If a TEMPUR Product has been altered or repaired without the permission of TEMPUR.

  • 產品布套的拉鍊;除非於產品收到時即已損壞。
    To zips on the cover of TEMPUR products unless faulty upon receipt of the product.

  • 產品在保用期內進行補修後,其原保用期不會因而延長。一切保用只適用於產品補修或更換。
    If products are repaired under the guarantee, the original guarantee period is not extended.  Please note the guarantee is for repair or replacement only.

只需簡單填妥以下表格,即可為您的產品進行登記,並啟用保用服務。 To activate your guarantee you need to register your product.You can do this by simply completing the form below.

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